Can I check the status of my refund?

1 minute to read

In order to be able to pay out your refunds faster, we have decided to move resources from answering updates on refund requests over the phone to preparing and paying out refunds to customers.
Therefore, you will not be able to speak to an agent to inquire about a refund in progress. 

We will however send you updates via email on your refund status on the 1st and 15th of each month.

We are continually applying pressure on our airline partners to get your refund as quickly as possible, and we have implemented automation to increase the refund pace.